Shipping policy

When your order leaves

We pack and ship every order from our warehouse in Denmark. If you order before 12 pm Danish time on a working day, we strive to send it the same day. Orders placed later, at weekends or on Danish public holidays normally go out on the next working day.

Delivery options and prices

At checkout you see the delivery options for your country and their price before you pay. Depending on where you live, you can choose a parcel shop or locker, or home delivery. Where we offer free shipping above a certain amount, the amount is shown in your cart and at checkout.

Delivery times

We don't promise a delivery date. Any delivery times shown at checkout are the carriers' own estimates.

Tracking

When your order leaves, we email you a tracking link. You can also follow it on bjaf.com/pages/track-order.

Where we ship

We ship to the countries you can choose at checkout. Customs duties and import charges are on us, also outside the EU (for example Switzerland, Norway and the UK), so there's nothing extra to pay on delivery.

Something wrong with your delivery?

If your parcel is late, lost or damaged, write to support@bjaf.com with your order number and we'll sort it out.